How can I get support? / Como posso obter suporte? / ¿Cómo puedo obtener ayuda?

[Maija]

Ok, there is also an iOS device linked to your player profile. I need your gmail address or an order number from one of the purchases you have made (one...

[Maija]

What you described is lag in the match. The players are not in complete sync. What you see on your screen is not always the truth. The servers keep an...

[Maija]

Hello! I need to know about if you are playing with iOS or Android. Have you had both and you have transferred the profile?...

[Maija]

Olá! Se a 16ª temporada já havia começado, seria tarde demais para reivindicar a recompensa. Você precisava reivindicá-lo no último dia da temporada...

[Maija]

Hello!
Unfortunately your old game progress can't be restored anymore. When we changed the cloud save system in 2018 there was a transition period...

[Maija]

Eu não entendo o que você quer dizer. Aqueles que acumularam pontos suficientes na temporada 15 receberam o passe para a temporada 16 como recompensa....

[Maija]

Olá! Você enviou o e-mail das configurações do jogo usando o botão "ajuda com compras"? Essa é a forma correta de nos contactar neste...

[Maija]

Ummm... what would Hyperkani benefit for giving lag to some players? I just don't understand the logic here.

[Maija]

Que mensagem? Não houve mensagem sobre o passe. Estava lá apenas para ser reclamado no último dia antes do fim da temporada. Posso verificar seu perfil...

[Maija]

Someone else can only enter your account if you have given them your Google password.

Make sure you have installed the latest update of the...

[Maija]

Please check you have installed the latest update of the game!

[Maija]

Olá! Parece um problema com o telefone. O jogo é bastante pesado em telefones mais antigos e às vezes é demais reconhecer dois dedos ao mesmo tempo....

[Maija]

This looks like an error that should fix when you restart the game and log in again. Make sure you really exit the game and not leave it on the backg...

[Maija]

Hello! I've been away for most of December and messages and other tasks have really piled up. I hope to come across your email soon!
Sorry for...

[Maija]

Do you really need support? Most issues don't require ANY help and you CAN solve them yourself!
- restart the game (make sure the game is not...

[Maija]

¡Hola! Esta compra es de 2016. Si ahora tiene anuncios, significa que no ha jugado durante mucho tiempo y probablemente haya perdido los datos del juego....

[Maija]

Hello! The ban reason on the Server is that you used an item you don't really own (Oops emote). But that should only give you a temporary 7 day ban -...

[Maija]

Entering your player profile like this is only possible if you have given your Google account and password to someone. It doesn't matter you change the...

[Maija]

You should never trust anyone with your Google account and password. There can be even more serious problems than getting a ban from a game. Change the...

[Maija]

Hello!
You can't play in the matches with the items. You'll get a ban. You can only use them offline which doesn't really matter!