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Made a purchase on IOS but didn’t receive my 500 gems

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  • Made a purchase on IOS but didn’t receive my 500 gems

    Hello I had made a purchase recently through the iOS platform of 500 gems and I haven’t received anything I had refreshed the app several times and still nothing. I would like solve this issue or else I want a refund and I will be contacting apple. Please get back to me asap Thank you

  • #2
    Hello! I need your Player ID number to check your player profile. Do you see the gem purchase in your purchase history in App Store?
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    • Dana_
      Dana_ commented
      Editing a comment
      Hi my player ID is EB6F4E5C127BF591 and my user is dana i can’t see it in my App Store. I had bought it through Apple Pay and I have the transaction receipt through there.

  • #3
    Hi my player ID is EB6F4E5C127BF591 and my user is dana i can’t see it in my App Store. I had bought it through Apple Pay and I have the transaction receipt through there.
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    Last edited by Dana_; 07-02-2019, 05:19 PM.

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    • #4
      Hello! I've added gems to your account.
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