Can't participate photo contest anymore

[johannviktor]

Hi, since last season I can't participate new photo contests anymore. It always says 'you have already participated', but I didn't. What is wrong? Bomby regards

[Maija]

I'll put on a new competition later this week. Let me know what happens.

[Twister2117]

Hello im unable to transfer my android account to IOS because i dont have acces to my old android device. I’ve tried to contact support but i keep getting automated responses that dont help. Please contact me.

[johannviktor]

Hi, same for the current villain competition: The participate button is grayed out and when tapping it I get the notice 'you have already participated'. Please fix!

[Daniel Magus]

Hey... The same thing is happening to me. Because of this annoying problem I was not able to participate in the previous and current competition...
And for some reason, I was very hesitant in making any kind of report of this. Coincidentally I tried to wait for the next competition, hoping that the problem would fix itself or something, but nope, sadly it is still there. :/

[Leo357]

Yes, this is happening to me as well. Pirate event and now new event. Very sad((

[Maija]

I need your player ID numbers so I can check what is going on.

[_/Just!n\_]

I need your player ID numbers so I can check what is going on.

Maija the same has been happening to me too! when i want to enter it says 'already participated'. some new bug or something?? my ID is 7C8821042EAD6EE9

[VICTOR MHH]

Yo en esa sircirtancia solo cambio de cuenta y luego vuelvo a iniciar en mi cuenta normal y ya me deja participar un ilimitado de veses

[johannviktor]

Hi, my ID is A77706A624E1E7DE. Thx for checking this issue.

[Daniel Magus]

I need your player ID numbers so I can check what is going on.

Here is my ID: 84448A5062E9E2A5

[Maija]

It is some kind of new bug, yes. The info on if someone has participated is saved on your player profile locally. Uninstalling and then installing again should fix it as well as clearing local data.

Have you installed the latest update?

[johannviktor]

OK, I will wait for the next contest and report back to you.

[johannviktor]

Yes, clearing the local data and deleting the app's cache helped. Now I can participate again:-). Thx for the hint!

[Daniel Magus]

I did the same thing and it worked.

[Leo357]

I entered now, thanks! But i can't see my photo in "Recent entries", is it normal?

[Daniel Magus]

Yes, it is normal.