FAQ - check out this list!

[hyperkani]

Portugues abaixo! Español abajo!

IF YOU NEED HELP ALWAYS ATTACH YOUR PLAYER ID NUMBER TO YOUR MESSAGE!

In-App purchases
HOW TO REQUEST A REFUND
Someone bought something without my permission
Prevent accidental purchases

How to find your order number (Android)

Problem buying special offers in the game
Bought gems or a special offer and it didn't show up?

How to make a purchase
How to remove ads

Log in and cloud save
LOST ACCOUNT

How to find your Player ID number

How to transfer game progress between Android and iOS
How to transfer game progress from old phone to a new one
Playing on multiple accounts and devices
I haven't played for a long time - where is my account?

How to log in
Enable Game Center (iOS)
How to login with Facebook

You got banned for cheating?

Multiplayer
How to play with a friend
How to find a game room

Losing and gaining medals in the Arena mode
Why are there players with high/low medals on my Arena?
Why am I playing with someone who has more medals than me?
Why did I lose medals when my internet connection failed?

I get paired with noobs in 2 vs 2 Events!

Hackers in the game

Clans
Clans
I can't leave or join a clan
Disable clan notifications
How to unban players

Seasons and Season Pass
What is a Season
What is a Season Pass
What do I get with the Season Pass

Single Player
What to do when I can't pass a level?
Stuck behind a block!
How to kick a bomb
When new levels?

Settings
Changing controller settings
Disable chat
Audio settings
Check your ping
How to close and restart the game

Installing and updating
Common Google Play Store problems
New update is not available in Google Play Store?
Device not compatible
Please update but there is no update in App Store?
Where is the iOS update?

[Maija]

Perguntas frequentes em português


Preguntas frecuentes en español

[Maija]

PLEASE READ THE FAQ before posting about an issue. The same things are posted over and over again.
There is info on what to do if your game progress is missing, there is info on what to do if you have a problem with a purchase.
You can't be helped without the PLAYER ID NUMBER and your purchases can't be checked without the ORDER NUMBER! Always include these if you have an issue!